Effective Date: March 30, 2026
Thank you for using the text number services of Franklin Estates. We value your privacy, and this policy outlines how we handle your data. Please read it carefully.
1. Information We Collect
Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, lot reservations, or general informational request forms, we may collect your phone number to send and receive text messages related to your residency or inquiry at our mobile home communities.
User-Provided Information: Any additional information you provide helps us improve our services and provide better support to residents, homeowners, and prospective community members.
2. How We Use Your Information
We use your data to:
- Deliver text messages and updates related to your residency in our mobile home communities.
- Improve our services and your overall community experience.
- Respond to your inquiries and provide resident support.
- Send community news, urgent site notifications, lot rent reminders, maintenance updates, and other account-related content.
3. Message Content
Messages may include account-related alerts, mobile home community news, urgent site notifications, lot rent reminders, maintenance updates, and other content relevant to your residency or inquiry with Franklin Estates. Standard messaging rates may apply. Message frequency will vary.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Franklin Estates does not sell or share your personal information or mobile phone number with third parties for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Opt-Out
You can opt out of our text messages at any time by replying "STOP" to any message you receive from us. Reply "HELP" for more information. Once you opt out, you will no longer receive text messages from Franklin Estates unless you provide consent again.
6. Contact Us
For questions or concerns about your data or this Privacy Policy, please contact
Franklin Estates at:
Phone / Text: [YOUR VOIP NUMBER]
Email: [YOUR COMPANY EMAIL]
Note: The email address listed should match your company domain for compliance purposes.
7. CTIA Compliance
Franklin Estates's services comply with CTIA guidelines for text messaging. To report concerns or violations, please contact us using the information provided above.
8. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of our service after such changes constitutes your acceptance of the revised Privacy Policy.